'Ticketmaster Apologizes to Taylor Swift and Her Fans for

Taylor Swift and Her Fans for

Ticketmaster has

formally apologized to Taylor Swift and her fans for the ticketing situation that left millions

First, we

want to apologize to Taylor and all of her fans – especially those who had a

Much of

the lengthy statement linked in a tweet sent out by Ticketmaster at around 11 p

ET Friday

was identical to one the company had published and then deleted on Thursday — but now

The previous

day’s version of the since-revised “explanation” did not include any apologetic language, raising the

15 –

the most tickets ever sold for an artist in a single day

That Ticketmaster

would have to modify its previous defensive stance to include an apology was inevitable after

In a

statement on her Instagram Stories, Swift wrote, “I’ve brought so many elements of my

I’ve done

this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself

It’s really

difficult for me to trust an outside entity with these relationships and loyalties, and

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