'Ticketmaster Apologizes to Taylor Swift and Her Fans for
Taylor Swift and Her Fans for
Ticketmaster has
formally apologized to Taylor Swift and her fans for the ticketing situation that left millions
First, we
want to apologize to Taylor and all of her fans – especially those who had a
Much of
the lengthy statement linked in a tweet sent out by Ticketmaster at around 11 p
ET Friday
was identical to one the company had published and then deleted on Thursday — but now
The previous
day’s version of the since-revised “explanation” did not include any apologetic language, raising the
15 –
the most tickets ever sold for an artist in a single day
That Ticketmaster
would have to modify its previous defensive stance to include an apology was inevitable after
In a
statement on her Instagram Stories, Swift wrote, “I’ve brought so many elements of my
I’ve done
this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself
It’s really
difficult for me to trust an outside entity with these relationships and loyalties, and
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