'Ticketmaster Apologizes to Taylor Swift, Fans for Tour Ticket

Taylor Swift, Fans for Tour Ticket

Ticketmaster has

issued a formal apology to Taylor Swift and her fans following the chaotic ticket sales

The ticketing

giant took to social media on Friday night (Nov

18) to

share a brief apology message, along with a link to a lengthier explanation on its website

“We want

to apologize to Taylor and all of her fans — especially those who had a terrible

“We feel

we owe it to everyone to share some information to help explain what happened

We want to

apologize to Taylor and all of her fans – especially those who had a terrible

We feel

we owe it to everyone to share some information to help explain what happened: https://

In its

Friday statement, which repeated much of what was written (and later deleted) in a previous

5 million fans

pre-registered for Swift’s Verified Fan program

“Never before

has a Verified Fan onsale sparked so much attention — or traffic,” the company wrote

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